Privacy Policy
Aloha! Your privacy is critically important to us. At Mana Functional Health, we have a few fundamental principles:
We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
We store personal information for only as long as we have a reason to keep it.
We aim for full transparency on how we gather, use, and share your personal information.
Below is our Privacy Policy, which incorporates and clarifies these principles.
Who We Are and What This Policy Covers
Mana Functional Health, LLC is a functional health consulting practice located on the island of Maui, Hawaii and serving patients in Hawaii, California, and Florida. This Privacy Policy ("Policy") applies to Mana Functional Health, LLC ("Company") and governs data collection and usage practices. For the purposes of this Privacy Policy, unless otherwise noted, all references to the Company include “www.manafunctionalhealth.com” (our website). By using the Company website, you consent to the data practices described in this statement.
This Privacy Policy applies to information that we collect about you when you use:
Our website (www.manafunctionalhealth.com);
Our products, services, and features that are available on or through our website (for example, our online health and wellness courses and group programs).
Throughout this Privacy Policy, we'll refer to our website, products, and services collectively as "Services".
Please note that this Privacy Policy does not apply to our Fullscript supplement dispensary, patient portal, or links to other websites that we may feature throughout our website, as these websites will operate under a separate privacy policy.
Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.
Information We Collect
We only collect information about you if we have a reason to do so — for example, to provide our Services, to communicate with you, or to make our Services better.
We collect this information from three sources:
If and when you provide information to us.
Automatically through operating our Services.
From outside sources.
Let’s go over the information that we collect.
Information You Provide to Us
It's probably no surprise that we collect information that you provide to us directly. Here are some examples:
Communications with us (Aloha!): You may provide us with your contact information, such as name, email address, mailing address, and phone number, when you sign up for our newsletter, request to receive a free copy of an ebook or guide, communicate with us about a question, or post a comment on our public blog posts. When you communicate with us via form, email, phone, blog comment, or otherwise, we store a copy of our communications.
Payment and contact information: There are various ways in which you may provide us payment information and associated contact information. For example, if you buy a service or product from us, we'll collect information to process those payments and contact you.
Information We Collect Automatically
We also collect some information automatically:
Log information: Like most websites, we collect information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services.
Transactional information: When you make a purchase through our Services, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction. This includes when you purchase something we sell or when you use our Services (like Fullscript) to buy something from a third party.
Usage information: We also collect information about what happens when you use our Services (e.g., page views and website searches), along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, get insights on how people use our Services so we can make our Services better, and understand and make predictions about user retention.
Location information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions. We may also collect information about your precise location via our mobile apps (like when you post a photograph with location information) if you allow us to do so through your mobile device operating system's permissions.
Information from cookies & other technologies: A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. We use cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness and to deliver targeted ads.
Information We Collect from Other Sources
We may also get information about you from other sources. For example:
Third Party Login: If you create an account through our online dispensary (Fullscript) or our patient portal, we'll receive associated login information (your username or your email address).
Social Sharing Services: If you connect to a social media service (like Instagram) through our social media features, we may receive information from that service (e.g., your username, basic profile information, friends list) via the authorization procedures for that service.
Financial Account Info: When processing payments for our Services, we will receive payment information from the service provider.
The information we receive depends on which services you use or authorize and what options are available.
Third-party services may also give us information, like mailing addresses for individuals who are not yet our users (but we hope will be!). We use this information for marketing purposes like postcards and other mailers advertising our Services.
How and Why We Use Information
Purposes for Using Information
We use information about you for the purposes listed below:
To provide our Services.
To ensure quality, maintain safety, and improve our Services.
To place and manage ads in our advertising program.
To market our Services and measure, gauge, and improve the effectiveness of our marketing..
To protect our Services, our users, and the public. For example, by detecting security incidents; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity; fighting spam; complying with our legal obligations; and protecting the rights and property of Mana Functional Health and others, which may result in us, for example, declining a transaction or terminating Services.
To fix problems with our Services.
To customize the user experience.
To communicate with you. If you don't want to hear from us, you can opt out of marketing communications at any time.
Legal Bases for Collecting and Using Information
A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:
(1) The use is necessary in order to fulfill our commitments to you under the applicable terms of service or other agreements with you or is necessary to administer your account — for example, in order to enable access to our website on your device or charge you for a paid plan; or
(2) The use is necessary for compliance with a legal obligation; or
(3) The use is necessary in order to protect your vital interests or those of another person; or
(4) We have a legitimate interest in using your information — for example, to provide and update our Services; to improve our Services so that we can offer you an even better user experience; to safeguard our Services; to communicate with you; to measure, gauge, and improve the effectiveness of our advertising; and to understand our user retention and attrition; to monitor and prevent any problems with our Services; and to personalize your experience; or
(5) You have given us your consent — for example before we place certain cookies on your device and access and analyze them later on.
Sharing Information
How We Share Information
We share information about you in limited circumstances, and with appropriate safeguards on your privacy. These are spelled out below.
Third-party vendors: We may share information about you with third-party vendors who need the information in order to provide their services to us, or to provide their services to you or your site. This includes vendors that help us provide our Services to you, such as Paypal or other payment processing providers that process your credit and debit card information; postal and email delivery services that help us stay in touch with you; customer chat and email support services that help us communicate with you; those that assist us with our marketing efforts (e.g., by providing tools for identifying a specific marketing target group or improving our marketing campaigns, and by placing ads to market our services); those that help us understand and enhance our Services (like analytics providers); those that make tools to help us run our operations (like programs that help us with task management, scheduling, word processing, email and other communications, and collaboration among our teams); other third-party tools that help us manage operations; and companies that make products available on our websites who may need information about you in order to, for example, provide technical or other support services to you. We require vendors to agree to privacy commitments in order to share information with them.
Legal and regulatory requirements: We may disclose information about you in response to a subpoena, court order, or other governmental request.
To protect rights, property, and others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Mana Functional Health, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
With your consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties when you authorize us to do so.
Aggregated or de-identified information: We may share information that has been aggregated or de-identified, so that it can no longer reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services, or share a hashed version of your email address to facilitate customized ad campaigns on other platforms.
Information Shared Publicly
Information that you choose to make public is — you guessed it — disclosed publicly.
That means information like your comments on our public blog posts are all available to others — and we hope they get a lot of views!
If you create a Squarespace account to comment on our blog posts or login to another blogging profile, your public profile information may also display with your comments, "Likes," and interactions on other websites, if the email address associated with your account is the same email address you use on the other website.
Please keep all of this in mind when deciding what you would like to share publicly.
How Long We Keep Information
We generally discard information about you when it's no longer needed for the purposes for which we collect and use it — described in the section above on How and Why We Use Information — and we're not legally required to keep it.
For example, web server logs that record information about a visitor to our website, like the visitor's IP address, browser type, and operating system, keep information for approximately 30 days. We retain the logs for this period of time in order to, among other things, analyze traffic to our website and investigate issues if something goes wrong on our website.
Security
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We monitor our Services for potential vulnerabilities and attacks. Our website hosted on Squarespace.com uses SSL protocol.
Choices
You have several choices available when it comes to information about you:
Limit the information that you provide: You can choose not to sign up for our newsletter, download our free ebooks or guides, or contact us to inquire about our Services.
Limit access to information on your mobile device: Your mobile device operating system should provide you with the option to discontinue our ability to collect stored information or location information via our mobile apps. If you choose to limit this, you may not be able to use certain features on our website.
Opt out of marketing communications: You may opt out of receiving promotional communications from us. Just follow the instructions in those communications or let us know.
Set your browser to reject cookies: You can usually choose to set your browser to remove or reject browser cookies before using our website, with the drawback that certain features may not function properly without the aid of cookies.
Your Rights
If you are located in certain parts of the world, including some US states and countries that fall under the scope of the European General Data Protection Regulation (aka the "GDPR"), you may have certain rights regarding your personal information, like the right to request access to or deletion of your data.
European General Data Protection Regulation (GDPR)
If you are located in a country that falls under the scope of the GDPR, data protection laws give you certain rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
Request access to your personal data;
Request correction or deletion of your personal data;
Object to our use and processing of your personal data;
Request that we limit our use and processing of your personal data; and
Request portability of your personal data.
You also have the right to make a complaint to a government supervisory authority.
US Privacy Laws
Laws in some US states require us to provide residents with additional information about the categories of personal information we collect and share, where we get that personal information, and how and why we use it. You'll find that information in this section (if you are a California resident, please note that this is the Notice at Collection we are required to provide you under California law).
In the last 12 months, we collected the following categories of personal information, depending on the Services used:
Identifiers (like your name, contact information, and device and online identifiers);
Commercial information (your billing information and purchase history, for example);
Characteristics protected by law (for example, you might provide your gender as part of a survey);
Internet or other electronic network activity information (such as your usage of our Services);
Geolocation data (such as your location based on your IP address);
Audio, electronic, visual or similar information (such as your profile picture, if you uploaded one);
Inferences we make (such as likelihood of retention or attrition).
You can find more information about what we collect and sources of that information in the Information We Collect section above.
We collect personal information for the business and commercial purposes described in the How and Why We Use Information section. And we share this information with the categories of third parties described in the Sharing Information section. We retain this information for the length of time described in our How Long We Keep Information section.
In some US states, you have additional rights subject to any exemptions provided by your state's respective law, including the right to:
Request a copy of the specific pieces of information we collect about you and, if you're in California, to know the categories of personal information we collect, the categories of business or commercial purpose for collecting and using it, the categories of sources from which the information came, and the categories of third parties we share it with;
Request deletion of personal information we collect or maintain;
Request correction of personal information we collect or maintain;
Opt out of the sale or sharing of personal information;
Receive a copy of your information in a readily portable format; and
Not receive discriminatory treatment for exercising your rights.
Right to Opt Out
We never directly sell your personal information in the conventional sense (i.e., for money).
We may share your information as necessary with our third-party service providers to provide our services to you. To the extent that we share your information with certain advertising, marketing, or analytics vendors, this can be considered a "sale" or "share" in certain U.S. States, which you may have the right to opt out of.
You can learn more about this sharing and how to opt out by contacting us at manafunctionalhealth@gmail.com.
Our opt-out is managed through cookies, so if you delete cookies, your browser is set to delete cookies automatically after a certain length of time, or if you visit sites in a different browser, you'll need to make this selection again.
We also respect the GPC browser signal and will treat it as a valid means of communicating your desire to opt out.
We do not collect or process your sensitive (and potentially sensitive) personal information except where it is strictly necessary to provide you with our service, where the processing is not for the purpose of inferring characteristics about you, or for other purposes that do not require an option to limit under California law. We don't knowingly sell or share personal information of those under 18.
Your Information & Personalized Advertising
We may use your information to conduct personalized advertising campaigns. The personal information we share may include online identifiers; internet or other network or device activity (such as cookie information, other device identifiers, and IP address); and geolocation data (approximate location information from your IP address). These disclosures may be considered a "sale" or "share" of information under some US state privacy laws. We do not sell (or share) information through our ads program that identifies you personally, like your name or contact information.
Children’s Online Privacy Protection Act Compliance.
We do not collect any information from anyone under 18 years of age in compliance with COPPA (Children’s Online Privacy Protection Act) and the GDPR (General Data Protection Regulation of the EU). Our Website and its content is directed to individuals who are at least 18 years old or older.
Contacting Us About These Rights
You can access, correct, or delete your personal data by contacting us at manafunctionalhealth@gmail.com.
When you contact us about one of your rights under this section, we'll need to verify that you are the right person before we disclose or delete anything. For example, if you are a user, we will need you to contact us from the email address associated with your account. You can also designate an authorized agent to make a request on your behalf by giving us written authorization. We may still require you to verify your identity with us.
Appeals Process for Rights Requests Denials
In some circumstances, we may deny your request to exercise one of these rights. For example, if we cannot verify that you are the account owner we may deny your request to access the personal information associated with your account. As another example, if we are legally required to maintain a copy of your personal information, we may deny your request to delete your personal information.
In the event that we deny your request, we will communicate this fact to you in writing. You may appeal our decision by responding in writing to our denial email and stating that you would like to appeal. In the event that your appeal is also denied, this information will be communicated to you in writing
If your appeal is denied, in some US states, you may refer the denied appeal to the state attorney general if you believe the denial is in conflict with your legal rights. The process for how to do this will be communicated to you in writing at the same time we send you our decision about your appeal.
Controllers and Responsible Companies
Mana Functional Health, LLLC is the data controller as we are the ones collecting and using your information as described in this Policy. We may use third party vendors as our data processors for technical and organizational purposes, such as for collecting payments and email marketing. We make reasonable efforts to ensure that our data processors are GDPR- compliant.
How to Reach Us
If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section above, please email us at manafunctionalhealth@gmail.com,
Privacy Policy Changes
Although most changes are likely to be minor, Mana Functional Health may change its Privacy Policy from time to time. Mana Functional Health encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, we will notify you by revising the change log below, and in some cases when major updates are made, we may provide additional notice (like sending you a notification through email ). Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy.
That's it! Mahalo for reading.
Effective date: 1/22/2025
Last Updated: 1/22/2025
*Note*: This Privacy Policy was created with the help of the open source legal documents provided by Automaticc (Wordpress.com).